Terms & Conditions

1. Agreement to these terms

By using this website, creating an account, or placing an order with Element Pharma ("Element," "we," "us" or "our"), you agree to these Terms & Conditions and to our Research Use Disclaimer, Privacy Policy, Shipping Policy and Refund and Returns Policy. If you don't agree, please don't use the site.

2. Eligibility

To order from Element you must be at least 21, or the age of majority where you live, whichever is greater, and buying for legitimate research purposes. We may ask for verification at any time and may cancel orders where eligibility can't be confirmed.

3. Research use only

All products are sold strictly for laboratory and research purposes. They are not for human or animal consumption and are not intended to diagnose, treat, cure or prevent any disease. Full details are in our Research Use Disclaimer, which forms part of these terms.

4. Products, pricing & orders

Prices are shown in Canadian dollars and may change at any time. The price that applies is the one shown when you place your order. Products are subject to availability, and we may limit quantities or discontinue items at any time.

Discounts: mix and match savings apply automatically to qualifying single vials at checkout, as described on our site. 10-vial kits are priced on their own and are not included in mix and match savings unless a specific promotion says otherwise. We may change or end any discount or promotion at any time.

If a product is listed at an incorrect price or with incorrect information, we may cancel affected orders and return any payment received.

Placing an order is an offer to buy. An order is accepted only once payment is received and the order is prepared for dispatch. We may refuse or cancel any order at our discretion, including where we suspect fraud, resale or misuse. If we cancel after payment, we return the full amount you paid by Interac e-Transfer.

5. Payment

We accept Interac e-Transfer only. Send the exact total, with your order number in the message, within 48 hours of ordering. Unpaid orders may be cancelled and stock released. Orders aren't shipped until payment is received and matched. Any fees your bank charges are your responsibility.

6. Shipping & refunds

We ship within Canada only. Shipping times and costs are set out in our Shipping Policy. Delivery estimates aren't guaranteed, and risk of loss passes to you once the order is handed to the carrier, unless you've added shipping insurance.

Please make sure your address is correct. We're not responsible for orders sent to an incorrect address you provided.

All sales are final once payment is received. If an order arrives damaged, incorrect or incomplete, we'll replace the affected items free of charge. Full details are in our Refund and Returns Policy.

7. Liability

This website and our products are provided "as is." To the fullest extent the law allows, we make no warranties beyond those expressly stated in our policies, we're not liable for any indirect or consequential damages, and our total liability for any claim relating to an order will not exceed the amount you paid for it.

You're responsible for using our products safely and lawfully, and you agree to hold Element Pharma harmless from any claims, losses or expenses, including legal fees, arising from your breach of these terms, your misuse of our products, or your violation of any law.

8. Changes & contact

We may update these terms at any time by posting the revised version here. Changes apply to orders placed after they're posted. If any part of these terms is found unenforceable, the rest still applies.

Questions? Message us on WhatsApp or email elementpharma@protonmail.com.