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Help centre
How can we help?
Quick answers on ordering, payment, shipping and more.
01
Ordering
How do I place an order?
Choose your compound and strength, then pick a single vial or a 10-vial kit and add it to your cart. At checkout, enter your details and select Interac e-Transfer. You'll get payment instructions right away on your confirmation page and by email.
How do mix and match savings work?
Add any 3 single vials to your cart and save 10%, or any 5 and save 20%. Mix any compounds and strengths you like. The discount applies automatically at checkout, no code needed.
What's a 10-vial kit?
A kit is 10 vials of the same compound and strength at our lowest price per vial. Kits are priced on their own, so mix and match savings don't apply to them, but a kit always works out cheaper per vial than mixing and matching singles.
Do you offer discount codes?
We run promotions throughout the year. Join the Element list at the bottom of our homepage to get first access to drops, restocks and member-only offers.
Can I change or cancel my order?
Yes, any time before you send payment. Just message us on WhatsApp with your order number. Once payment is received, all sales are final. See our Refund and Returns Policy.
Do I need an account to order?
No, you can check out as a guest. An account makes it easy to track orders and reorder in seconds. You can create one at checkout or from My Account.
02
Payment & e-Transfer
What payment methods do you accept?
We accept Interac e-Transfer. It's simple, secure and sent straight from your own banking app.
How do I pay with Interac e-Transfer?
After checkout you'll see our e-Transfer email and your order total. Open your banking app, send an Interac e-Transfer for the exact total, and include your order number in the message. Once we receive it, your order is confirmed.
How long do I have to send payment?
Please send your e-Transfer within 48 hours of placing your order. Unpaid orders may be cancelled after that so stock can be released.
Is paying by e-Transfer secure?
Yes. Interac e-Transfer moves money directly between bank accounts through your own bank's secure app. You never share card details with us.
I forgot to add my order number. What now?
No problem. Message us on WhatsApp with your name, the amount sent and roughly when you sent it, and we'll match it to your order.
03
Shipping
How fast do orders ship?
Orders ship within 1 to 2 business days once payment is confirmed. See our Shipping Policy for full details.
Where do you ship, and how much does it cost?
We ship anywhere in Canada. Shipping is a flat $25, and free on orders over $200. Full details are in our Shipping Policy.
Will I get tracking?
Yes. Every order ships tracked with Canada Post, Purolator, UPS or FedEx. You'll receive your tracking number by email as soon as your order ships, and you can also find it in My Account.
How are oils and peptides packaged?
Oil vials are packed upright and cushioned to protect the seal and stopper. Lyophilised peptides are packed to keep the powder dry and the vials intact. Every order ships in discreet outer packaging.
What if my order arrives damaged, incorrect or incomplete?
Message us on WhatsApp right away with your order number and photos of the package and items. We'll send a free replacement. See our Refund and Returns Policy for details.
Can I return an order?
To protect product integrity, all sales are final once payment is received. If anything arrives damaged, incorrect or missing, we'll replace it free of charge. See our Refund and Returns Policy.
04
Products & Quality
Are your compounds tested?
Yes. Every batch is independently tested for purity, identity and strength, and every order includes its certificate of analysis.
How do I get the COA for my vial?
Your COA is included with your order. Need another copy? Your lot number is printed on the vial label. Message us on WhatsApp with it and we'll send the matching certificate.
What form do compounds come in?
Anabolics are supplied as sterile injectable oil in sealed multi-dose vials, listed in mg/mL. Peptides are supplied as lyophilised (freeze-dried) powder in sealed vials, listed as total mg per vial. Orals, where stocked, are supplied as tablets or capsules. Product pages list the form and strength for each item.
Do peptides need to be reconstituted?
Yes. Lyophilised peptides are supplied as dry powder and must be reconstituted with bacteriostatic water. You can add it right from any peptide's product page, or find it in our Supplies category.
How should compounds be stored?
Oil vials should be kept upright, dry and away from direct light. Lyophilised peptides should be stored cold and dry. Storage guidance is listed on each product page and included with your order.
Do you sell research supplies?
Yes. Find bacteriostatic water and other essentials in our Supplies category.
05
Compliance
Are Element compounds for human use?
No. All Element Pharma compounds are sold strictly for research purposes and are not for human or animal consumption. Please read our Research Use Disclaimer.
Who can purchase from Element?
Purchasers must be at least 21, or the age of majority where they live (whichever is greater), and buying for legitimate research purposes only.
Can you give dosing or usage advice?
No. Because our compounds are for research use only, we can't provide dosing, administration or medical advice of any kind.
Is it legal to buy research compounds where I live?
Laws vary by location. You're responsible for knowing and following the laws that apply to you before ordering.
How is my personal information used?
We only use your information to process and ship your order and to support you. Read our Privacy Policy for full details.
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