Privacy Policy

1. Who we are

Element Pharma ("Element," "we," "us" or "our") operates this website and is responsible for the personal information we collect. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. What we collect

Information you give us:

• Order details: name, email, phone number, billing and shipping address, and the products you purchase.
• Payment details: when you pay by Interac e-Transfer, we receive the sender name, email or phone linked to the transfer, the amount and your message. We never see or store your banking login or full account details.
• Account details: login credentials and order history if you create an account.
• Messages: anything you send us by WhatsApp, email or our contact form.
• Newsletter: your email address if you join the Element list.

Information collected automatically: IP address, browser and device type, pages visited and how you use our site, collected through cookies and similar technologies (see section 7).

3. How we use it

• Process, confirm, ship and track your orders.
• Match your e-Transfer payment to your order.
• Respond to your questions and provide support.
• Verify eligibility and help prevent fraud and misuse.
• Send order updates and, with your consent, news and offers.
• Maintain, secure and improve our website.
• Meet our legal, tax and accounting obligations.

We do not sell, rent or trade your personal information.

4. Consent

By placing an order, creating an account or contacting us, you consent to us collecting and using your information for the purposes described here. Where required, we'll ask for your express consent, for example before sending marketing emails or setting non-essential cookies. You can withdraw consent at any time, though this may limit our ability to process orders or provide support.

5. WhatsApp

WhatsApp is our main support channel. When you message us there, we receive your phone number, profile name and the content of your messages. We use this only to support you and your orders.

WhatsApp is run by a third party (Meta) and processes your information under its own privacy policy. Please don't send sensitive information, such as banking details, through any messaging app.

6. Sharing your information

We share personal information only as needed to run our business, with:

• Shipping carriers, to deliver your order.
• Service providers who help us operate, such as website hosting, email delivery, analytics and IT support. They may only use your information to provide services to us.
• Authorities, where required by law or to protect our rights, customers or the public.
• A buyer or successor, if our business is sold or restructured, subject to this policy.

7. Cookies & analytics

We use essential cookies to make our site work, for example your cart and login. With your consent, we may also use analytics cookies to understand how visitors use our site. You can manage your preferences through our cookie banner or your browser settings. Blocking some cookies may affect how the site works.

8. Email marketing

We only send marketing emails if you've opted in, in line with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and you can opt out at any time. We'll still send transactional messages about your orders.

9. Storage & international transfers

Your information may be stored or processed outside your province or outside Canada by our service providers, including in the United States and Switzerland. When this happens, it may be accessible to authorities in those countries under their laws. We take reasonable steps to make sure providers protect your information.

10. Retention

We keep personal information only as long as needed for the purposes described here, including to meet legal, tax and accounting requirements. When it's no longer needed, we securely delete or anonymize it.

11. Security

We use reasonable physical, technical and administrative safeguards to protect your information, including encrypted (HTTPS) connections and restricted access. No method of transmission or storage is completely secure, but we work to protect your data. If a breach creates a real risk of significant harm, we'll notify you and the relevant authorities as required by law.

12. Your rights

You have the right to:

• Ask what personal information we hold about you and how it's used.
• Ask us to correct inaccurate or incomplete information.
• Withdraw consent, or ask us to delete your information, subject to legal requirements.
• Make a complaint to us, or to the Office of the Privacy Commissioner of Canada.

If you live in Quebec, you may have additional rights under Quebec's privacy law (Law 25), including data portability. To make a request, email us at elementpharma@protonmail.com. We may need to verify your identity first, and we'll respond within the time required by law.

13. Age requirement

Our website and products are only for people aged 21 or older, or the age of majority where they live, whichever is greater. We do not knowingly collect information from anyone under that age. If you believe we have, please contact us and we'll delete it.

14. Changes & contact

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date above.

For privacy questions or requests, contact our Privacy Officer:

• Email: elementpharma@protonmail.com
• WhatsApp: +1 (604) 365-5414